Contact Us

What to reach out about

• Order questions: status, changes, cancellations, shipping updates.

• Product info: scents, ingredients, burn time, care tips.

• Custom orders and wholesale inquiries.

• Returns, exchanges, or damaged items.

• Feedback, special requests, or collaborations.

How to contact us

• Email: hello@lovelycandleco.com — best for order issues, photos of damaged items, or detailed questions.

• Contact form: Use the “Contact” page on our site for general inquiries; include your order number if applicable.

What to include in your message

• Full name and preferred contact method.

• Order number (if applicable).

• Clear description of your question or issue and any relevant photos.

What to expect after contacting us

• Email or form submissions: We’ll respond within 1–2 business days.

• Phone calls: If we miss your call, leave a voicemail and we’ll return it within one business day.

• For damaged or incorrect orders: Reply will include return/exchange instructions and next steps for resolution.